How Can We Help You?

Check out our self-service tools, including an automated phone system and a robust Knowledge Hub, or chat with us directly. And if you’ve been affected by a natural disaster, our dedicated relief options are just a click away. At Newrez, we’re committed to guiding you toward a smooth, stress-free homeownership journey—every step of the way.

New to Newrez?

Loan Status

Learn how to view your loan status, easily upload documents, and stay informed via our online portal.

New Transfer

Start here for helpful information if you've recently transferred to us.

Account Help

Follow our step-by-step guide to set up your online account and navigate the portal.

HomeHub

Access your personalized home report with real-time insights about your estimated home value, equity tools and more.

Want to learn more about your mortgage?

Payments

Discover our convenient and flexible payment options for making your mortgage payments.

Escrow & Taxes

Understand how escrow impacts your monthly payment, including changes in property taxes and insurance adjustments.

Fees

Stay informed about any fees associated with your account.

Loan Assistance

Learn what options are available if you are falling behind on your mortgage.

Scam & Fraud

Security is our top priority. Follow these guidelines to protect your account and stay in the know.

Servicing Forms

Easily access all necessary forms for your mortgage transactions.

Disaster Relief

Get access to helpful resources if you’re ever impacted by a natural disaster.

Assumable Mortgages

Learn more about Assumable Mortgages and how Newrez can help you.

Looking for self-service options?

Access our interactive options to get quick answers to your questions, without the need to speak with a live representative.

Automated Phone System Read the Blog FAQs

Loan options that work for you

Types of Mortgages

Browse flexible loan solutions designed to help you achieve your dreams.

Service Mailing Addresses

If you are mailing a payment, request for information, or notice of error, please use the addresses below.

Correspondence

Newrez LLC
P.O. Box 10826
Greenville, SC 29603-0826

Payment

Newrez LLC
P.O. Box 60535
City of Industry, CA 91716-0535

Overnight

Newrez LLC
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601

Notice of Error

Newrez LLC
P.O. Box 10826
Greenville, SC 29603-0826

Holiday schedule

Newrez customer service line will be closed on the following holidays.

New Year's Day	Martin Luther King Jr. Day	Presidents Day
Memorial Day	Juneteenth	Independence Day
Labor Day	Thanksgiving Day	Christmas Day